FAQ Abschnitt Our storage rooms

Our storage units offer space for a wide variety of items and goods. However, some items are not allowed to be stored for safety reasons.

These include:

• Food or perishable goods - unless they are securely packaged so that they are protected against infestation by pests and do not attract pests
• Unpackaged clothing (especially fur coats)
• Living creatures - of any kind
• Flammable or combustible substances/liquids such as gas, paint, gasoline, oil, solvents, lithium batteries, etc.
• Pressurized gases
• Prohibited or illegally possessed weapons, explosives, ammunition (unless stored in accordance with the law)
• Radioactive substances, biolog. warfare agents
• Toxic waste, asbestos or other potentially hazardous materials
• Anything that emits smoke or odor
• Any prohibited substances and objects or unlawfully acquired objects
• Materials that could affect third parties through emissions
• More than 2 sets of car tires (i.e. max. 8 per rented compartment)
• Cash, stamps, precious materials (e.g. gold, silver, etc.) are not insured

Important: In the event of violations that result in the spread of pests, the tenant will be charged in full for the costs of professional pest control.

Safe storage of your items, documents and goods is very important to us.

Therefore, we ensure the following:

• Consistent temperature and humidity control

Rapid temperature fluctuations that could affect furniture, household goods or other objects are principally avoided. Detailed information regarding temperature and humidity values that are proactively recorded and controlled can be found on the respective location website.

• Frost resistance

Even in cool outdoor temperatures, your items are safe from cold exposure since our buildings are heated continuously during the winter season to ensure frost resistance.

• Cleanliness, dryness & light protection

We place great emphasis on cleanliness because we want to offer an appealing and inviting ambiance. Moreover, we use modern ventilation systems to ensure a dry indoor climate that prevents the formation of moisture and condensation. We store warehouse goods in the dark; therefore, your unit contents are protected from light exposure and fading.

Each of our locations has 800 to 1,200 storage units of various sizes (from 1 m² to 50 m²). Shape and room heights (usually between 2.5 and 3 m) vary, offering the greatest possible flexibility.

If you need more space, storage units ranging from 50 m² to 200 m² are also available at some locations.

Our warehouse professionals will be happy to advise you on individual space requirements as well as specific unit sizes. Our team is available to you at the location of your choice, via our toll-free hotlines (Germany: 0800 491 491 0, Austria: 0800 244 244, Switzerland: 0800 491 491) or live chat.

Your storage unit is secured with a personal padlock, which you lock with the associated key or by dialing the previously selected number combination. Additionally, your room is surrounded by solid non-transparent walls to protect your stored items from prying eyes.

The facility itself has a multi-level security concept, which includes individual access controls (by number code), 24-hour video surveillance, the use of state-of-the-art alarm systems and protection by our in-house security service.

No, our storage units are generally not connected to the power supply. However, upon request, it is possible to have power connections and meters installed at your own expense. Contact our warehouse professionals at the location of your choice for clarification on this option.

Of course – depending on the location and the booked storage room, the way to your unit can vary. Therefore, we provide a sufficient number of free rolling and lifting carts with which you can easily move pallets and stored goods of various sizes, shapes and weights from your means of transport to the storage room. The fact that spacious freight elevators are available and that ground-level access is provided throughout makes storage even easier.